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Title
Text copied to clipboard!Executive Housekeeper
Description
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We are looking for a dedicated and experienced Executive Housekeeper to lead our housekeeping team and ensure the highest standards of cleanliness and guest satisfaction. The ideal candidate will have a strong background in hospitality management, excellent leadership skills, and a keen eye for detail. As the Executive Housekeeper, you will be responsible for managing the daily operations of the housekeeping department, including staff supervision, inventory management, and quality control. You will work closely with other departments to ensure a seamless guest experience and maintain a clean, safe, and welcoming environment. Your role will also involve developing and implementing housekeeping policies and procedures, training and mentoring staff, and managing budgets and expenses. The successful candidate will be proactive, organized, and able to handle multiple tasks simultaneously. You will be expected to stay updated on industry trends and best practices, and continuously seek ways to improve efficiency and service quality. If you are passionate about hospitality and have a proven track record in housekeeping management, we invite you to apply for this exciting opportunity.
Responsibilities
Text copied to clipboard!- Oversee daily housekeeping operations and ensure high standards of cleanliness.
- Supervise and train housekeeping staff, including scheduling and performance evaluations.
- Develop and implement housekeeping policies and procedures.
- Manage inventory and order supplies as needed.
- Conduct regular inspections of guest rooms and public areas.
- Coordinate with other departments to ensure seamless guest experience.
- Handle guest complaints and resolve issues promptly.
- Maintain a safe and healthy work environment.
- Manage budgets and control expenses.
- Ensure compliance with health and safety regulations.
- Monitor and improve efficiency and service quality.
- Prepare reports and maintain records.
- Stay updated on industry trends and best practices.
- Develop and implement training programs for staff.
- Foster a positive and productive work environment.
- Ensure proper maintenance of housekeeping equipment.
- Plan and execute deep cleaning schedules.
- Assist in hiring and onboarding new staff.
- Conduct performance reviews and provide feedback.
- Implement sustainability practices in housekeeping operations.
Requirements
Text copied to clipboard!- Proven experience as an Executive Housekeeper or similar role.
- Strong leadership and management skills.
- Excellent organizational and time management abilities.
- Attention to detail and a commitment to high standards.
- Ability to handle multiple tasks and work under pressure.
- Strong communication and interpersonal skills.
- Knowledge of housekeeping best practices and procedures.
- Familiarity with health and safety regulations.
- Proficiency in using housekeeping management software.
- Ability to train and mentor staff.
- Budget management and cost control experience.
- Problem-solving skills and a proactive approach.
- Flexibility to work various shifts, including weekends and holidays.
- Physical stamina and the ability to perform manual tasks.
- Customer service orientation and a positive attitude.
- High school diploma or equivalent; degree in hospitality management is a plus.
- Experience in inventory management and supply ordering.
- Ability to conduct performance evaluations and provide constructive feedback.
- Knowledge of sustainability practices in housekeeping.
- Ability to develop and implement training programs.
Potential interview questions
Text copied to clipboard!- Can you describe your previous experience as an Executive Housekeeper?
- How do you ensure high standards of cleanliness in your team?
- What strategies do you use to manage and motivate your staff?
- How do you handle guest complaints related to housekeeping?
- Can you provide an example of a time you improved efficiency in your department?
- How do you stay updated on industry trends and best practices?
- What is your approach to inventory management and supply ordering?
- How do you ensure compliance with health and safety regulations?
- Can you describe a challenging situation you faced and how you resolved it?
- What methods do you use to train and mentor new staff?
- How do you manage budgets and control expenses in the housekeeping department?
- What steps do you take to maintain a safe and healthy work environment?
- How do you coordinate with other departments to ensure a seamless guest experience?
- Can you describe your experience with housekeeping management software?
- What is your approach to conducting performance evaluations and providing feedback?
- How do you implement sustainability practices in housekeeping operations?
- What qualities do you believe are essential for an Executive Housekeeper?
- How do you handle multiple tasks and work under pressure?
- What is your experience with deep cleaning schedules and maintenance?
- How do you foster a positive and productive work environment?